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Replacement for Nest Protect

theZenMensch
Community Member

‎06-15-2025 10:25 AM

Have a Nest Protect under warranty. Contacted support several weeks ago as it was malfunctioning. They reset and said if it did not work I would get replacement. Hoping I could do that online, however when I get to "Contact Us" it says "something went wrong." Thanks

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Derickf
Community Specialist
Community Specialist

‎06-18-2025 10:50 PM

Hi @theZenMensch,

 

Thanks for reaching out to the community. I understand you're trying to get a warranty replacement for your Nest Protect but are encountering a "something went wrong" error when contacting support online. I appreciate you confirming the troubleshooting steps you tried and that you reached out previously. I'm happy to help.

The team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

 

Best regards,

Derick.

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