Hi @Chriskn,
Thank you for posting in the community. I'm very sorry to hear about this alarming experience with your device's batteries. I understand your serious concern about the product's safety, and I want to assure you that we take safety very seriously.
First and most importantly, please do not put any new batteries into the device.
To address this issue immediately, you will need to speak with our specialized support team. They are equipped to handle these types of safety concerns directly and can work with you to find a solution.
The team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you're finished. We'll have someone reach out to you via email from there.
I am confident that they will be able to help you. Thank you again for bringing this to our attention.
Regards,
Kevin
