Unable to Reset Nest Protect

[madejp86]

Due to the silly April and May emails that Nest Protect has not been connected to the internet I decided to try to remove and add my Nest Protect 2nd Gen.

Upon trying to do so I ran into issues, it would not connect.

I got "This device (Hallway Nest Protect) can't be set up. Factory reset this device by holding down the Nest button for 10 seconds. Then try setting it up again."

So I started to hold:

"Checking the Network, just a moment"

as soon as I heard the "Version Number 3.4.0.6." I let go. It followed  "Erasing in 5 seconds, press to cancel." Next were the 5 dings.

"Erasing all settings" and a ding.

When I tried to connect by pressing the Nest button I got "Ready in the Hallway, press to test"

And yes I did follow the instructions in the Nest Application. Nothing works. What can be done?

When I 

[Confused-again]

I have a similar issue. 
I believe now the best procedure was to first delete the machine from your account then reset your machine. 

then add the machine as a new machine. 

that being said…. How to reconnect your currrent machine in its current form , guessing the machine is not working. 

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I wonder if you can delete the device from Google home.

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then possibly , try to re install the factory reset machine to your Google home .

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I am lost and hope I am not adding more confusion .

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good luck

[Derickf]

Hi @madejp86,

Thanks for reaching out to the community. I'm sorry to hear that you're having trouble setting up your Nest Protect (2nd gen) after a factory reset because you were receiving emails telling you that the Nest Protect (2nd gen) is not connected to the internet. I appreciate you confirming the troubleshooting steps you have tried. I'm happy to assist.

@Confused-again, Thank you for jumping in.

To gather the necessary information, please answer the following questions:

• Is there any error code displayed in the Nest app when it fails to connect?
• How far is the device from the router?
• Have you tried using another mobile phone or tablet?

I'll be waiting for your reply.

Best regards,

Derick.

[MrsFletch]

I have had the same problem in my April and May reports, but the nest app indicates that everything is connected to the Internet just fine.