factory reset procedure for a NEST Protect does not work

[Nestef]

I cannot factory reset a NEST Protect that I have.
I had issues connecting the the rest of the installation, so I attempt many times the factory reset (press for 10 seconds, and when I hear the "version Number 3.1.4.3, erasing all paramaters in 10 seconds... bla bla bla" and I wait 10 secondes, but after that, nothing happens, and if I press on the nest button, it says "Ready in the main bedroom", so the reset didn't work.

I have deleted it from my nest App... But since the device doesn't reset, I cannot reuse it.

Please help (and don't send me the link to the basic reset procedure, I have tried it a million times already) And I have also tried to replace the batteries.

[EmersonB · Accepted solution]

Hello Nestef

Thanks for reaching out here in the Community. I understand that you’ve gone through all those steps multiple times however, when resetting your Nest Protect you need to release the button when it starts to say its version number. After that it will start a verbal countdown and tell you it’s erasing all your settings. After a few seconds it will reset to its factory default settings then you can add it back to your Nest app.

Looking forward to your update.

Best,

Emerson

[Nestef]

I did that multiple times, but it does not reset. It does the countdown but then nothing happens. When I press on the button after a white it juste says “ready in the main bedroom”

[EmersonB]

Hi Nestef,

I'm sorry to hear about your experience on your Nest Doorbell. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

Thanks,

Emerson

[EmersonB]

Hey Nestef,

I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.
 
Best,
Emerson

[EmersonB]

Hello Nestef,

We haven't received your form — were you able to fill it out?
   
Regards,
Emerson