nest smoke detector

[smoking10]

I have one area showing offline..so go to that area and press button and it comes on line and knocks off other area ,. Same WiFi same ssid .using unifi ..have 13'access points and 5 switch all up-to-date and all unifi equipment ..

[EmersonB]

Hi smoking10,

Thanks for reaching out. I understand your concern about the offline issue of your Nest Protect. The most effective way to restore the connectivity or update the Nest Protect status is to force it to update.

To force update:

• Press the Nest button once. It should say, "Press to Test."
• Press and hold the button until the Protect says, "Checking the network."

The LED ring briefly glows green and then turns off when the process is complete.

If the Nest Protect can't establish a connection, it says, "Try again later" and displays a yellow LED light:

• Test in the location of an online unit.
• Test in another location in the home.
• Test on another network and/or router.

If all troubleshooting is unsuccessful, assist the customer to do the following to restore the connection:

• Restart the Nest Protect.
• Reset the Nest Protect.
• Pair the Nest Protect again.

Hit this link for more troubleshooting steps. 

Looking forward to your response.

Best,

Emerson

[EmersonB]

Hi smoking10,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Protect? Were you able to see the information and check the link I've shared above? Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.
 
Regards,
Emerson

[EmersonB]

Hey smoking10,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson