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wi-fi connection

PhurdBurfle
Community Member

a week ago

I have 5 Nest Protect devices.  They all started displaying the revolving yellow indicator.  I can get a response from each of them from my router.  I get no error messages.  What is wrong?

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1 REPLY 1

virnab
Community Specialist
Community Specialist

Sunday - last edited Tuesday

Hi PhurdBurfle,

 

Thanks for posting in the community.

I understand your concern about all five of your Nest Protects displaying a revolving yellow light. I appreciate that you've already checked them from your router and aren't seeing any error messages. I'd be happy to help you get to the bottom of this.

To help me figure out what’s going on, I have a few questions for you:

  • What is the model of Nest Protect you have? You can use this help article as a reference:  How to tell which Nest Protect you have
  • How long ago did you first install your Nest Protect devices?
  • What is the status of your Nest Protect devices in the Nest app? Is it online or offline?
  • Did you hear any alarm or chirp from your Nest Protect devices?
  • Have there been any WiFi Network changes recently?

Please let me know the answers, and we can go from there.

 

Best regards,

Virna

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