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1.4 system battery only 3.1v

SCF
Community Member

‎04-10-2022 07:42 PM

What should a 1.4 model have for voltage? New NT says good but at 3.1v for days now. Goes offline daily. Okay if I unplug and reinstall at base. 

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9 REPLIES 9

Patrick_Caezza
Platinum Product Expert
Platinum Product Expert

‎04-10-2022 11:01 PM

How do you have it wired?

The Google Nest Thermostat uses replaceable Alkaline batteries and depending on how it wired a C wire might be required.


To ensure that I see your reply, please tag me using @Patrick_Caezza
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Ryan_G
Community Specialist
Community Specialist
In response to Patrick_Caezza

‎04-18-2022 02:01 PM

Hi SCF,

 

Thanks for reaching out and we're sorry for the delay.

 

I'd like to jump in here and check how it's going with your Nest Thermostat. Are you still having the same issue with the network connectivity? 

 

Let us know by replying to this thread.

 

Thanks for your help, Patrick_Caezza.

 

Best regards,

Ryan

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SCF
Community Member
In response to Ryan_G

‎04-18-2022 02:08 PM

Still goes "offline" once daily. I moved it 2.4 from 5ghz to see if that helps. Router reboot fixes it. Odd that the router never sees it disconnect. It is 10 feet away and line of site. No other connection issue on my network.

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Ryan_G
Community Specialist
Community Specialist
In response to SCF

‎04-23-2022 05:40 PM

Hey SCF,

 

Thanks for the update and we're sorry for the delayed response.

 

By connecting it to the 2.4Ghz network, it will have a much more stable connection as this type of signal provides a larger diameter of signals.

 

We'll observe the behavior for the next 3 days and let us know how it goes.

 

Best regards,

Ryan


 

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Ryan_G
Community Specialist
Community Specialist
In response to Ryan_G

‎04-26-2022 05:06 PM

Hey SCF,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

 

Best regards,

Ryan


 

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Ryan_G
Community Specialist
Community Specialist
In response to SCF

‎04-30-2022 05:51 PM

Hey there,

 

Thanks for being here in the Google Nest Community. 

 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Have a great day.

 

Best regards,

Ryan


 

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SCF
Community Member

‎04-11-2022 03:38 AM

I do have the C wire installed. R,Y,W,G,C no jumpers. No e codes asking for it at setup.12 year old Gordon furnace gas forced air with AC.

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SCF
Community Member

‎04-11-2022 05:03 PM

Offline again. Network is connected and a strong signal. No other errors. Did see something about go. Server

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SCF
Community Member

‎04-11-2022 05:05 PM

Time to return to Amazon?! Two weeks worked maybe two days.

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