Hi all!
Hoping this community may be able to help. I have 2 nest thermostats. One upstairs and one downstairs. Upstairs thermostat has 3 nest temp sensors. These sensors were replaced because they simultaneously went out 3 months after purchase. Those "New" sensors still wouldn't connect so, they then replaced the thermostat. 3 months after that we went right back to the same problem. The temp sensors simultaneously went out. The changed batteries to new lithium ones. Each time the sensors quit, I spend hours on the phone with support. Each time we do the same things... remove sensors and thermostat, factory resets, keep batteries out of sensors for longer than 10 mins. Remove app from my phone, restart phone, add app back. Last week the " new" sensors went out - which by the way they won't replace, because I'm one week past warranty on original purchase date. (Which although I get is frustrating in itself considering the sensors I have are only 3 months) . I spent 6 hours on the phone doing the same troubleshooting each time. I just bought new sensors last night, installed and they are doing the same thing. SO, the thermostat and the sensors are new and we are in the same situation. Also, by the way... I have a google router and 2 mesh / points with 1.2 gig speed. We are only in 1800 square feet, so 2 mesh points is technically not needed. The speed at the closest mesh is 750 mps and only 8 feet from thermostat. The temp sensors are collectively, 6 feet, 10 feet and 15 feet away from the thermostat. The farthest sensor is in the same room as the mesh point. I have had our electrician test the common wire and we are at 28volts and the battery voltage stays around 3.9 and has not dropped below. At this point the incredibly rude last customer service rep told me that I had exhausted technical support and they had no other options for me, hence the new purchaser of sensors. I'm beyond frustrated minus the fact that I have spent so so so many hours trying to situate this.. I have done everything they've asked and then some. They have known each time these have gone out. This whole thing is frustrating. The new sensors went out 3 hours after installed. They came back on, and are "online" now but, who knows for how long. Would love insight or suggestions. Owning $100 paper weights isn't my idea of a good time. I honestly wish I would have gone with another system. Thanks All!!
