11-21-2021 01:25 PM
My 2nd gen Heat Link has randomly stopped working. The boiler is on but there are no lights at all on the Heat Link. I've held down the button for 10 seconds and more, and no lights at all. Please help - It's cold and my son and I have no heating or hot water.
Nothing is tripped and we have power to everthing in the house.
12-01-2021 04:49 AM
Hi there,
Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible.
Here are some helpful troubleshooting steps:
Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs
Could you also help me with some answers to these questions?
How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup?
Regards,
Cristian
12-10-2021 08:15 AM
Hi, I wanted to check in. Do you need any further assistance?
If so, make sure to let me know.
12-13-2021 05:16 AM
It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.