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2nd gen nest thermostat replacement offer link disappeared

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reensker45
Community Member

‎08-15-2025 12:38 PM

I received the april email regarding end of support and printed it out.  Cannot find the actual email that has a link to the discounted upgrade offer to 4th generation.  How can I get another link to purchase? i need to deal with this before the middle of September.  thank you

1 Recommended Answer

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jenniffert
Community Specialist
Community Specialist

‎08-18-2025 02:09 PM

Hi there,

 

Thanks for reaching out here in the community! I understand that you haven’t received or cannot find the email containing the promo code to upgrade your current Nest Learning Thermostat (1st and 2nd gen) to the Nest Learning Thermostat (4th gen). No worries, I can definitely help you with that!

To find the best solution for you, the team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

I look forward to your reply.

 

Best regards,

Jenniffer

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48 REPLIES 48

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bmgsxr
Community Member

a week ago

Same issue no email and not sure why we have to replace a perfectly good working device.

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MCORN
Community Member

a week ago

Haven't  received the link for a discount code. Same problem with my Gen 2 coming to an end. How to you get the upgrade being offered? 

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JMarleyboo
Community Member

Thursday

Does anyone know of a decent replacement for the Nest.  I have two of the Gen 2 Nests and on principle cannot see paying anything to replace a perfectly good thermostat.  I don’t want to give google my money. Any other brands people are using/considering?  I don’t know how this is even legal.

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jeffshelby911
Community Member

Thursday

Heya I totally agree with you, I’ve been fighting with customer support for a couple weeks and have gotten nowhere. I’ve been looking at ecobee, seems like similar features, they have a few different tiers for different options. I’ll probably try them out, I’m with you, google doesn’t ever get a penny of my money. 

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JMarleyboo
Community Member
In response to jeffshelby911

Thursday

I’m going with the ecobee too.  Gets good reviews, yes similar features and several tiers to choose from.  I hope that lots of people do the same.  We shouldn’t reward Foogle with our money for screwing us.

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carkit
Community Member

Saturday

I also have not received the upgrade link to upgrade my 2nd gen learning thermostat.

I just filled out the form.

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Jonski1
Community Member

10 hours ago

No discount code email here, have filled in the above form. Assuming Google still recognize the UK being in Europe. Feel kind of let down by Google that a fully working item is being binned off.

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Pmoyer
Community Member

3 hours ago

Good news.  I reached out to Google Support .  After I shared the serial numbers of the my nests.  They sent me a single code I could use to upgrade all of my Nests.  You should be able to get the serial number easily in the Google Home/Nest app

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Jonski1
Community Member

2 hours ago

I have the serial number but I haven’t heard anything from Google in regards to to supplying it to them?

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