2nd gen nest thermostat replacement offer link disappeared

[reensker45]

I received the april email regarding end of support and printed it out.  Cannot find the actual email that has a link to the discounted upgrade offer to 4th generation.  How can I get another link to purchase? i need to deal with this before the middle of September.  thank you

[Arbitro95]

I have a similar issue.  I have a 2nd Gen and have not received a email with a discount code.  I have my serial #, where can I get the discount???

Arbitro95

[jeffshelby911]

isn’t it kind of crap that a device that works perfectly is being rendered obsolete for no reason, and they’re making us buy a new one just to maintain the functionality of the one that’s working just fine?

[DJBaumann]

I haven't received an email from Google/Nest about this so called 4th gen upgrade discount since my 1st gen is finally done.  Makes sense,  tech changes gets smaller,  better.  The discount code would be really helpful right now though and I haven't receivedan email to any of my listed contact emails,  texts, nothing. I'm ready to buy NOW but I'm not doing it with out that code now that I know it exists.  Anyone know who or what department/people i need to reach out to to find out why everyone i know with nest have already gotten theirs but I haven't. 

With out it I'll just be going with a cheaper brand with the same features 🤷‍♂️

Thank you for your time.  

[doig57]

I’m in the same boat

[jeffshelby911]

I couldn’t agree more! When I bought my unit, I don’t remember reading that they could just turn it off whenever they felt like it. Google really ruined the nest brand. I’m arguing with online tech-support to get a free unit replacement, and if I don’t get one, I’ll just switch to a better brand.

[jeffshelby911]

I couldn’t agree more! When I bought my unit, I don’t remember reading that they could just turn it off whenever they felt like it. Google really ruined the nest brand. I’m arguing with online tech-support to get a free unit replacement, and if I don’t get one, I’ll just switch to a better brand.

[cartridgecorner]

of they did this for their older cameras too...money money money

[jenniffert · Accepted solution]

Hi there,

Thanks for reaching out here in the community! I understand that you haven’t received or cannot find the email containing the promo code to upgrade your current Nest Learning Thermostat (1st and 2nd gen) to the Nest Learning Thermostat (4th gen). No worries, I can definitely help you with that!

To find the best solution for you, the team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

I look forward to your reply.

Best regards,

Jenniffer

[Koffeegy]

Hi Jennifer, We are in the same boat as the above people.  We received a notification on the Nest app stating our Gen 2 Nest thermostat will reach end of support soon.  We have yet to receive any promotional code to purchase a Gen 4 version.  Can you please help?  I filled out the form you posted above.

Thanks in advance,

Glenn

[MDemaray]

Hi Jennifer 

we too are missing the email with links to purchase new thermostats at a discount… any help you can offer is greatly appreciated

[Zanyjag89131]

I have same issue!  Need to replace 2 thermostats by mid October because leaving the country for the winter!

[jbwyss]

Jennifer.  I have the same issue.  How do I apply for upgrade discount for gen 2 to gen 4

[mmmmmmmmmmmmm5]

cannot find real help on this issue. the form does nothing.

[jmfbecker]

I too am looking for the discount code so I can replace my Gen 2 Nest. I have never received an email. However, there may be an issue with my email

[jeffshelby911]

When I bought my unit, I don’t remember reading that they could just turn it off whenever they felt like it. Google really ruined the nest brand. I’m arguing with online tech-support to get a free unit replacement, and if I don’t get one, I’ll just switch to a better brand.

[NatalieC]

Re 2nd gen Nest obsoletion by Google: Can you please advise whether both  the heatlink box and the thermostat need replacing, or can I just replace the thermostat?

[SPH]

I am in the same boat with multiple Nest thermostats in a couple of locations.

[JOJO9]

Thanks Jenniffer - a related question:  If I do NOT take Google's offer to purchase a 4th generation nest T-stat, will I still be able to control my heat from my smart phone?

[Hillsidehideawa]

Great question 

[McD353]

I read you will still be able to control the thermostat manually but NO APP anymore. It will stop working......

[WittyPixel]

I am in a similar situation

[msichmeller]

I did not receive the email either.

[Rwross]

I have the same issue too can’t find or didn’t receive the email about the Gen 2 rebate. I heard about the rebate 3rd hand but couldn’t find the email.  

R Ross

[apes0523]

I just filled out the form you linked, hoping I can get the code. We are a nest family with all the different cameras & devices so I would like to think Google would help us upgrade. Our nest thermostats are all 1st or 2nd gen so I can’t lose connectivity but never saw the email. I only learned of this support going away last week from a friend & confirmed by ChatGPT.  

[Hillsidehideawa]

I have filled out the form, I did not receive the discount code.

please send.

[Katad]

We also did not receive the code. Please help

[dsdodd]

I have filled in your form regarding this issue, please advise the solution

[Jsa007]

I can’t find the email. What can I do to get the discount in Canada?

[Kenganghan]

Jennifer - I just filled out the form for the discount code. Let me know the next steps. Thanks 

[Kenganghan]

Same problem. Just filled out the form. Thanks 

[AJW1]

How do I go about getting an e-mail regarding the discount for 2nd gen thermostat replacement - I have never received an e-mail. Can you advise please - #

[jchand1313]

I did not receive email offering discount to upgrade Gen 1 thermostat 

[doig57]

I filled out the form but still no promo offer.  Now what?

[jenniffert]

Hi @Koffeegy and @doig57,

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.

Let me know if you have more questions.

Best regards,

Jenniffer

[Koffeegy]

I got an email today, but the link sends me to the google store help site.  It says to click the “gStore” link to order a gen4 nest.  Just sends me to the help page.  We have tried multiple times.

[jenniffert]

Hi @Koffeegy,

Thanks for following up! I appreciate you letting me know about this situation. I have forwarded your message to the appropriate team, and they will reach out to you directly by email with an update on the case.

Let me know if you have more questions. 

Best regards,

Jenniffer

[jeffshelby911]

I have a question, why are you making customers who’ve already paid a ton of money on a device, buy a new one when the current one works fine. Google really ruined the Nest brand. 

[jeffshelby911]

I have a question, why are you making customers who’ve already paid a ton of money on a device, buy a new one when the current one works fine. Google really ruined the Nest brand. 

[Internaovich]

I can not find the Emil from Google about the nest replacement discount. I have 2 2nd gen thermostats, and would like to replace them with 4th gen. Can you help?