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3 Nest Learning thermostats not connecting to same home.

AP4
Community Member

I was able to individually connect the nest thermostats to different homes but once I try and connect an additional thermostat to the same home of another, it will not work. The error message says it is not able to connect with the assisting thermostat. Also, is there a way to connect the thermostats to the same home without using another one's help?

3 REPLIES 3

Jhonleanmel
Community Specialist
Community Specialist

Hi AP4,

 

Thanks for posting ― let's get this sorted out.

 

Give these steps a try:

 

  1. Make sure that the nearby thermostat's display is on so it weaves your additional Nest Thermostat while it's display is awake/on.
  2. If issue persists, try to setup your new Nest Thermostat on a separate Home structure.

 

Keep us posted.

 

Best,

Mel

Hi AP4,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Hi AP4,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel