Hi @RJ06 ,
Thanks for posting. I understand your Nest Learning Thermostat (3rd gen) shows as offline in the Nest app even though the equipment is online. No worries, let's work together to get this fixed. To better assist you, I have a few questions:
- When you try to reconnect your Nest Thermostat, is there an error code on the display?
- Can your Nest Thermostat find or detect other Wi-Fi networks?
- Are there devices or appliances (such as baby monitors, microwaves, or cordless phones) near your Nest Thermostat?
- How far is your Nest Thermostat from your router?
Any additional details you can provide will be helpful.
Cheers,
Jonathan
