3rd Generation

[Curtis4]

Hi, I’ve recently purchased a second thermostat to regulate the heat across our three story house. Im having issues setting up the second thermostat and getting it to connect the the heat-link. 

please could you help. 

[Frustratedddd]

More information than that required I'm afraid.

What's not connecting, wired, wirless, what have you tried, what is showing on the screen, any fault code etc, etc?

Big question, did you buy new or used? There is a reason I ask!

[TudorL]

Hi there and thanks for reaching our community. I'm sorry to hear about your issue, but I'm here to help you out. In order to document your inquiry better, please answer the following questions: 

1. What is the approximate distance between the thermostat and the Heat Link? 

2. Is the display wired to the Heat Link or the display is set on a stand? 

3. Any error codes showing up on the screen or any warnings at all? 

4. Just to confirm, you're trying to connect the second display to a second Heat Link and not to the 

[UanaC]

Hello there! Just checking in with you. Did you see my colleague's previous message?