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3rd gen Heat Link is dead

MarijnP
Community Member

Hi all, the power supply from my heat link is not working anymore. So the heat link is not working, and it doenst give power supply to my thermostat. With an external power supply with a micro usb cable, the heat link works. So it looks like there is a problem with the internal power supply. 

Thanks in advance, 

Marijn

6 REPLIES 6

DragosC
Community Specialist
Community Specialist

Thanks for letting us know  @MarijnP

Could you tell me please when did the situation start occurring first and when was the thermostat installed?

Also, please answer the following questions:

Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or message on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)

Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?

MarijnP
Community Member

Hi,

I noticed this before summer, becaus my thermostat had an empty batterie. Heat link has no lights. It gets 230v but doenst give 12v to my thermostat (mesured!). So no function works.

 

There where no power cuts, no service or maintenance.

As i mentioned, it looks like the power board off the heat link is broken...

 

Kind regards,

Marijn

DragosC
Community Specialist
Community Specialist

Thanks for letting us know @MarijnP. I've sent you an email. Please follow the instructions from it and let me know when  you've done it. 

george_t
Community Specialist
Community Specialist

Hi @MarijnP. Just checking, did you manage to check the last message from my colleague?

GeorgeT

MarijnP
Community Member

Hi, 

I just replied on your email and I filled in the form.

DragosC
Community Specialist
Community Specialist

Thank you very much, @MarijnP.

 

We've sent you another email and created a case in our system. From now on, we'll keep the conversation on the email. I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!