3rd gen Nest Learning Thermostat won't connect to WIFI

[buddy4]

My 3rd gen Nest Learning Thermostat has been connected to the wifi without issues for a couple of years, but then a week ago it stopped. I have tried resetting the thermostat. I have rest the wifi settings on the thermostat. However, the thermostat no longer can find my network. All of my other mobile devices in the house are not having this issue. Please help. 

[LEO702604]

I have the exact same problem but with only 5 months of use... did you figure out the solution?

[buddy4]

I have not found a solution.

[EdwardT]

Hi folks,

Thanks for reaching out. I'm sorry to hear that you're having an issue with connecting your Nest Thermostat to your Wifi. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• How far is your Nest Thermostat from the router?
• Are you getting any messages when it's looking for your Wifi name?

Looking forward to your response.

Thanks,

Edward

[buddy4]

I have a third generation nest learning thermostat. It searches, but it cannot find my network.ni have many devices throughout the house that can connect.bit connected fine for over two years then stopped. I just get an error message saying it cannot find the network. It is a W5 error.

[EdwardT]

Hi buddy4,

Thanks for the response. If you haven't yet, please try the steps on this link to isolate the issue.

Let us know how it goes.

Thanks,

Edward

[EdwardT]

Hi buddy4,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi buddy4,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward