Hi Sarah15,
Thanks for reaching out to the Google Community Forum. I’m sorry to know your Nest Learning Thermostat 3rd generation’s battery isn’t charging properly. So don’t worry; I’m here to help.
To provide you with accurate troubleshooting steps, I would appreciate your assistance in answering the following questions:
- When did the issue first occur?
- Is the thermostat recently installed?
- What is the make and model of your heating, ventilation, and air conditioning (HVAC) equipment?
- Are the power breakers on, and do you receive power to your home?
- Is the thermostat's display seated properly?
- Are all the wires of your thermostat seated firmly in its terminals (with no loose or exposed wires)?
- How long did you charge up this thermostat?
If you have any additional details or information that might be helpful, please feel free to share them with me.
Best regards,
Daniel
