Is anyone on the 6.2-22 Software version and having issues? My Nest thermostat was updated to the new software last week and since then I have had issues with both shorter cycles and the thermostat running for an extended time (far beyond target temperature). I'm curious if anyone else is having issues.
I've contacted Google / Nest support and not one person has any details on the 6.2-22 version and this software version isn't listed on the software version page.
OK. It seems like there are two issues. ONe is a failure for the display unit to be able to detect ANY wifi. That seems to be a hardware/firmware issue.
The second is losing connections frequently. I'm not quite sure that is an ASUS problem, but it could be. CSALL says that he had issues since August, and rolling bakc the firmware helped. I had not connectivity issues until both the firmware for the nest and the ASUS updated in the beginning of November. AS I said elsehwere, putting the nest on a guest network seemed to stablize things, although I have no idea why.
Yes, it is 100% related to the Asus router firmware. I can only speak to my Asus model but I imagine they use similar code and firmware for other models.
It was 100% the cause of my connectivity/app issues.
There may still be other issues with the nest update, but they may be more related to HVAC stuff than connectivity/app.
For anybody wondering if they have a connectivity/app issue, connect your thermostat to a mobile phone hotspot to troubleshoot and see if it works as expected while on the hotspot.
I had no connectivity issues. My problem was just that the Nest was only intermittently sending heat signals to the furnace and so the furnace was running all day long and not heating the house as others have noted.
Nest Gen 3 display model 3.4 and since the update on 26 October, have been experiencing short cycling with the furnace. Received error M6 as the furnace turned on and off multiple times within 15 minutes. Tried a factory reset just now and initially got the m15 error but it seems to have cleared itself almost immediately. Hoping this fixes the short cycling issue but if not, will switch to eco bee today!
Very frustrating as a long time nest customer. Having everything integrated in one app is great so it will be annoying to have to adopt the eco bee too.
Yes, it was outside of warranty. However, it was a unit they had previously replaced, so I don't know if that was a factor.
They never came out and admitted it, but because the hardware was performing just fine before the firmware update to 6.2-22, I think they realize there is a compatibility issue with some versions of the hardware. Their update triggered the issue and that is *not* a hardware warranty matter.
If they know firmware is not going to work on older hardware, the approach would normally be to stop updating those older units. I think the incompatibilities caught them off guard and they are attempting to minimize warranty costs by first telling out-of-warranty customers they are out of luck. I politely and respectfully pushed back and eventually got a replacement unit.
Keep in mind, the Support people you deal with did not cause the problem, they are just doing their jobs. Kindness while being assertive about the need for them to address the issue goes a long way!
I never had an issue with short-cycling.
My problem was that as soon as the firmware updated to 6.2-22, the unit could no longer see any Wi-Fi signals from any type of router or even a smartphone running as a hot spot. With no connectivity whatsoever, it was still operating the HVAC like an ordinary thermostat.
Interesting in display model 3.4. I’m the same and having awful short cycling. I switched the upstairs with Honeywell I had lying around and it fixed the issue. Downstairs with Honeywell was still short cycling every 7-10 mins. So I have a HVAC person coming in next week to check it.
I’m gonna see once he fixes downstairs if I’m still short cycling with nest. But maybe it is 3.4 display + 6.2.22
If you haven't already, try a factory reset on the thermostat itself, then remove it from the Nest app, and re-add it. That seems to have fixed it for me but I've only done a few test runs today over the past couple hours.
Even if this fixed it, I'm concerned about future SW updates causing the same or other issues that may not be resolved. I'm tempted to call for a replacement to get the updated HW version (display 3.6) but will see how this operates over the next week or so first. If in doubt, I'll swap to an eco bee instead.
I am running nest thermostats in two locations. One forced hot air gas furnace with Nest Learning Thermostat. This one keeps running longer than needed and doesnt turn off. The other location has oil radiators and Nest Thermostat E, this furnace keeps cycling on and off. Google really screwed something up.
Same issues here. At first, the only issue was the Wi-fi connectivity issue. So, I removed the device from the app, reset it to factory, and re-added. Everything added just fine. Now, the fan takes upwards of 10 minutes to start (or stop) when I tell it to, and the heating cycle runs 20 minutes past reaching the targeted temperature. Also, the device tells me the network is not available, but the app says it is. Fix this, Google...and fast. Winter is on the horizon.
Yes, I lost the heat option, no heat blowing at all , worse time for it to go out. everything else works. I will swap it with an older nest gen 1 to see if it solves the problem. I Can’t find a way to revert back to the prior version.
Just want to add my name to the many people who are having trouble with this update.
Google, please fix this.
Anyone else seeing their thermostats are getting rolled back to 6.1.1-21? We have 3 that have been experiencing similar symptoms as on this thread and as of tonight, two have been rolled back and are functioning normally. The third still has 6.2-22 and is not working right yet...guess the geniuses at Google finally figured out what a f-up 6.2-22 is.
WIFI connectivity was not a problem mine were experiencing. I have Nest E's so maybe there are different symptoms. My Nest E's always had WIFI. My problems were what some others were experiencing in that after a long power outage, when rebooted, they would only hold safety temperature and not call for heat no matter what the t-stats were set to. My issue was fixed (temporarily) when a full factory reset was done, but last night all three were pushed a roll-back apparently by the thermostat gods...I'm not at the house so I didn't do anything.
I am so frustrated! There was a huge snow storm and power outage in the Tahoe area. Once power came back and internet was restored a few days later my Nest E thermostats came back online (I have 3 due to zoned hydronic heating) and none of them worked correctly. After driving up to take a look, I had to restart two multiple times to get them to work and reset one completely to get it to work. There is a huge issue here that this thread has been discussing for a few months. The thermostat looks like it’s on, I can change the temp manually, I can change the temp via the app, but it won’t activate my heat. The whole idea of a “connected” thermostat is to be able to remotely manage my heat to avoid issues like frozen pipes. It’s not that hard. I paid a premium for 3 Nest E because I don’t have a common wire after having to ditch the fancier Nest thermostats b/c they continually ran out of charge (understandably). But they also had the same issues with connectivity. Stop adding all these advanced features and just make the thing work correctly. The common thread is firmware 6.2-22. I am in tech and I know how this stuff work internally - this is not good. I may just bite the bullet and go with another brand and have 3x common wires installed by an electrician. Google / Nest fix this issue!
My two Nest thermostats stopped turning the furnace after they were automatically upgraded to 6.2-22. At first I thought it was one of the Thermostats (before I realized they were both having a similar issue), so I purchased a new one. It had the same problem. Now I have THREE bricks--none of them heat properly or consistently--all with the same firmware. I called support and they said to do a factory reset. I did for two that are currently installed. One may be working (I have to test a little more) but the other one is still nonfunctional. It starts to heat for awhile then stops. I try to turn the heat up to no avail. The thermostat (in person or through the app) just stops communicating with the furnace after shutting down the heat. WHEN IS GOOGLE GOING TO FIX THIS!? At least let us go back to an older version of the firmware which worked for years! I smell a class action law suit coming on!