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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4504 Views
  • 0 replies
  • 5 kudos

Thermostats not working

Hi,so I have two learning thermostats, one upstairs one downstairs and they have worked perfectly for over a year. Last week I add a nest sensor to the downstairs bedroom and it caused the upstairs heat to stay on even when the upstairs thermostat in...

Jmdileo by Community Member
  • 71 Views
  • 1 replies
  • 0 kudos

No heating boost available - despite multiple requests

Here we go again, several years after I first raised issueNeed a heating boost function now - energy costs through the roof I am aware that you will now ignore and close thread, but it needs to be sorted out . Simple Remember, ignore customers and yo...

Ian1 by Community Member
  • 78 Views
  • 1 replies
  • 1 kudos

Nest App not communicating with thermostat

Had Nest successfully set up in a holiday home for approximately 3 months with no issue. Now suddenly the app won’t control the heating whilst I’m in the property. It still seems to pick up and display data from the thermostat but does not allow the ...

Howard0 by Community Member
  • 217 Views
  • 7 replies
  • 0 kudos

Nest thermostat doesn't show up on wifes phone

I installed my new learning Nest thermostat on my phone with no problem. I pull up the Nest app and it shows me all the information for my thermostat as well as the 2 temp sensors I added. I added my wife to the google home and she shows up under fam...

Nest Learning Thermostat Specialized Setup

I'm posting this under "feedback" since the other categories don't fit my issue. I just installed the thermostat and it works as it should, but I'm not happy with it because I can't turn off the heater fully and have the thermostat still show the cur...

MikeS by Community Member
  • 85 Views
  • 1 replies
  • 0 kudos

Nest 3rd Gen Wrong Temperature

We purchased the nest thermostat 3rd generation and had it installed today. Upon setting it up, we noticed the temperature the thermostat says is inaccurate with what the actual temperature is. It’s reading about 7-8 degrees higher than what the actu...

NA91 by Community Member
  • 112 Views
  • 2 replies
  • 1 kudos

Google Nest thermostat goes offline periodically

My Google learning thermostat Generation 2 periodically goes offline (mostly overnight) . I need to reset the network on the thermostat to get it back online in the morning. This only recently started happening after I installed 2 Ring video doorbell...

Devbat by Community Member
  • 100 Views
  • 3 replies
  • 0 kudos

Setup Nest Thermostat E

I need help setting my E thermostat I can't get messages on my phone it is broken. Can call #### home phone or text my husband at ####. For the safety of our community members, this post was edited to remove personally identifiable information.

Nest Thermostat Shows offline always

I am having issue with my Nest Thermostat, it keeps going offline. On my app and home.nest it always shows offline. I have done all the steps mentioned in https://support.google.com/googlenest/answer/9243422?hl=en after I do these troublshooting it w...

boskyjoe by Community Member
  • 98 Views
  • 1 replies
  • 0 kudos
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