6 digit Entry key

[Namdamun]

Hi,

I'm trying to add a nest learning thermostat to my existing nest account. The nest app is requiring a 7 digit code but my nest thermostat is providing a 6 digit code. I've made sure I'm on the most current version and I’m using the Nest app,. I've have searched within FAQs and Google, No fixes, any ideas?

[David_K]

Try these steps:

1. Factory reset the thermostat to start afresh.
2. On the Nest app home screen, tap the Settings cog.
3. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
4. On the thermostat, press it to open the quick view menu and tap the Settings cog.
5. Turn the ring to select Nest app and press to open it.
6. Select QR code. Your thermostat will show you a unique QR code to scan with the app. If it doesn't, tap Continue without scanning in the app and select Get entry key on your thermostat instead.
7. Follow the remaining steps in the Nest app.