A/c mode not available

[ShanG]

Hi, we're trying to turn on the a/c but the cooling mode is not available on the app or on the thermostat itself, only heat is available to select. Any help would be appreciated.

[Patrick_Caezza]

@ShanG 

Post a picture of the original thermostat wiring and another of the Nest wiring

[Jenelyn_O]

Hi there,

Thanks for reaching out. Could you please provide the needed information that is being asked above? It will help us to move forward.

I appreciate your help, @Patrick_Caezza.

Best,

Jenelyn

[EmersonB]

Hi everyone,

@ShanG, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, Patrick_Caezza and Jenelyn.

Regards,
Emerson

[EmersonB]

Hey ShanG,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks,
Emerson