A/c runs when heat is on

[kim1112]

When we turn the heat on, the a/c still runs. We tried switching the heating and cooling wires and then the heat runs whether is set to a/c or heat. 

[Patrick_Caezza]

Post a picture of the original thermostat's wiring

[MelbaDT]

Hey folks, 

Thanks for responding, Patrick_Caezza. 

kim1112, how's your thermostat now? Could you provide the photo being requested above so we could take a look?

Best, 

Melba

[aatienza]

Hey kim1112,

Chiming in to check if you still need help with this?

Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Archie

[aatienza]

Hey kim1112,

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Thanks,

Archie