AC Not Cooling After Battery Low and Recharge

[SunnySnow]

Hi, I had a perfectly working Nest Learning thermostat, which was cooling and heating without issues. However, the battery starting running low, and kept disconnecting from the Wi-Fi. As per the Nest instructions, I pulled it off the base, and charged it with a USB cable. I placed it back on the base, it reconnected automatically to the Wi-Fi, but now, when the AC function runs, the air does not come out cold and therefore it's not cooling, staying at the same high temperature for hours. How do I go about troubleshooting this? Obviously it was wired correctly as it worked flawlessly for months...

[EdwardT]

Hi SunnySnow,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• How is your Nest Thermostat wired?
• What is the power readings of your Nest Thermostat? You can see this information by going to Settings > Technical Info > Power.

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi SunnySnow,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi SunnySnow,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward