AWAY feature works erratically

[kwisecar]

I recently changed phones ( Galaxy S8 plus to Galaxy S20 plus) and ever since, the AWAY function on our Learning Thermostat only works sometimes.  At least once and sometimes twice a week, I will go to a nearby city 20 miles away. The last time I went, I noticed the AWAY function did come on. But it never went back to HOME when I came home.  Other times, I can go to the city and it stays on HOME the whole time. About half the time, it works the way it was intended to work. What might be a reason our Google Nest Thermostat doesn't realize when we are not home or doesn't realize we came home? Btw, I am the only one with the app on my phone. 

[kiltguy2112]

Make sure you have set phone permissions to allow the app (Nest? Home?) to use location services always, not just when using the app.

[johnCNA]

I have the Galaxy S20 and the settings you need to set/verify in your phone are:

Settings/Apps/Nest:
Location permission set to 'Allow all the time'.
Turn OFF the option 'Remove permissions if app isn't used'.

Then in Settings/Battery/Background usage limits, Add the Nest app to the section of 'Never sleeping apps'.

[kwisecar]

Thanks! Will try this and let you know how it works the next time I leave the house and return 🙂 

[MelbaDT]

Hey folks, 

Appreciate your suggestions kiltguy2112 and johnCNA. 

kwisecar, I wanted to drop by and check if you still need assistance. Feel free to reply back — we'll always be here. 

Best, 

Melba

[kwisecar]

I tried the suggestion above and it still didn't help. Today I traveled 20 miles and when I looked at the Nest app, it still said HOME. I had to change it to AWAY manually. It always seems to recognize when I come home but not when I leave. Are there any other settings I should look at? Since it worked perfectly with my Samsung Galaxy 8+, I really do not think it is the app itself. This has only started happening since I switched to the Galaxy 20+.