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Ac not turning on

K12j
Community Member

Hi,

so my AOC conditioning is not turning on, the nest is just turning on the fan for the heater. The nest was installed during the winter by a nest certified technician because I needed to add in a wire in the hvac and had no issues with the heating all winter. I have checked for firmware updates and I have done a factory reset but neither worked. Are there other options? 

1 REPLY 1

aperezdeleon
Community Specialist
Community Specialist

Hiya K12j,

 

Thanks for reaching out to our community.

 

A thermostat that can't keep you cool can be frustrating. Let's check what can we do about it.

 

First, ensure the thermostat is in "cool" mode, not "auto" or "heat." You can usually check this by going to the thermostat's menu > mode and selecting the desired mode. Additionally, ensure the cooling temperature is lower than the current room temperature.

 

Since you have an AC unit, performing regular maintenance on your system is beneficial. You should focus on checking your air filter for clogs that could cause your AC to freeze, potentially leading to a system shutdown.

 

Do you see any error codes in your thermostat by any chance?

 

Let me know how it goes.

 

Regards,

Angel.