Accepting Terms

[Bluecavern]

My Nest Learning thermostat use to be connected to my Google home app on my iPhone, but now the thermostat is gone from the app.  When I try to add it back, the app won't let me accept the terms.  I get a message that reads "Encountered an error.  Try again."

I've been trying for months, but cannot get the thermostat back on the Google home app. 

I tried resetting the thermostat, removing the apps from my phone and reinstall, but nothing seems to work.  Thermostat is connected to wifi.

Account has been migrated to Google.

Any suggestions?

[Jake]

Hey Bluecavern,

Apologies for the delayed reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Bluecavern]

Hello.

I do still need help.  

Quick back story.  I had my Nest Thermostat connected to Google Home.  Suddenly they stopped communicating with each other.  I tried resetting the thermostat, reinstall the app. Even use someone else’s device to add, but I still cant get Google to communicate to the thermostat.  Both devices work separately from each other. They are both connected to the same WIFI.

When I try to re-add the thermostat to the Google app I get a “Oops! We've encountered an error. Please try again,” error message from the app. 

Thank you,

[Jake]

Hey Bluecavern,

I am sorry to hear you are still having trouble with the device not connecting to the app. Once you migrated to the Google home app, was that when you encountered the problem? Do you mind me asking if you have signed in to the app using the same email address connected to the migrated account? Do you still have the Nest app downloaded onto your phone? 

Please let me know, so I can review further.

Best regards,

Jake

[Jake]

Hey Bluecavern,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey Bluecavern,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake