Account Migration

[PStratton]

I originally had a nest account with two cameras and a thermostat. I have a Google home account and tried to migrate the two nest cameras and the thermostat to Google Home.  Nothing is working at this point and I have no idea how to proceed.

[MelbaDT]

Hey PStratton, 

Sorry for the delayed response but thanks for reaching out to the Google Nest Community. 

A few questions — are you trying to migrate your Nest account to a personal Gmail address with no added restrictions? If yes, are you getting a message when going through the migration process? If yes, what is it?

Please tell me more so I can dig deeper into it. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in if you still need our help. 

Best, 

Melba

[PStratton]

I have multiple issues.  

In answer to your question—YES, I am trying to migrate and don’t need any restrictions.  I am trying to set up control of my NEST products from my phone.  However, I am unable to login to my account as my email address has changed. 

I did start the migration process.  However, Google currently shows that I have no devices.  I tried “Adding a Product” but I am asked for either a QR code or an entry key.  There is no entry key or QR code on my NEST thermostat.  I have not taken apart my wired doorbell to look for an entry key yet.  I also cannot access my outside camera without a tall ladder to look for either a QR code or entry code so until I know how to set up my other devices, I will not attempt to set up the outside camera.

So, yes, I still need help!

Patty

[MelbaDT]

Hi Patty, 

Understood and thanks for these added details. 

I'm afraid that you won't be able to go through the migration process if you're unable to login to your old Nest account. What you can do though is to reset the account connection settings of your Nest thermostat so that you will have the option to set it up to your new email address. Check this link for the step by step guide on how to do so: https://bit.ly/3riP5Dp

Let me know if you're done with your thermostat so I can have someone from our camera team assist you with your Nest Hello doorbell as well as your outdoor cameras. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — how's your thermostat now? 

Best, 

Melba

[PStratton]

I have not yet tried to set up a new account and my thermostat as a new device on the account. While I do try to keep up with the advances in technology, I am not confident enough in my abilities to do the migration/new account set-up.  My son will be visiting in the next few weeks so will have him help his 75 year old mother with yet another task!  Hopefully, he will also be able to set-up the doorbell and camera as well. In the meantime, I am able to control the thermostat using my iPad which works for me—at least for the next month or so. Thank you so much for the follow-up. I very much appreciate it. 

[MelbaDT]

Hey PStratton, 

I understand and you're welcome. Feel free to reach out again anytime if you still need help after your son will sort everything out. 

Cheers, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba

[PStratton]

I have made no progress.    I am unable to find a QR code or receive a 4 digit number on my thermostat.  I assume I am doing something wrong and will wait  until one of my more tech knowledgeable kids come to town and can help me.  Thanks for the follow-up.

[MelbaDT]

Hey PStratton, 

Sorry for the delay and I understand how you feel. Let us know if your son needs help once he is at your residence and we'll be glad to continue from where we've left off. 

Best, 

Melba

[MelbaDT]

Hey there, 

Since it's been a while since this thread was last updated, we'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

Best, 

Melba