Account disconnected on thermostat

[Bigeasygates]

Thermostat says account disconnected. All the solutions I’ve tried says use the settings on thermostat but I cannot use settings because it says account disconnected

[EdwardT]

Hi Bigeasygates,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this. What type of Nest Thermostat do you have? Also, what app are you using to set it up?

Looking forward to your response.

Thanks,

Edward

[EmersonB]

Hello everyone,

@Bigeasygates how's it going with your Nest Thermostat? We would appreciate it if you could share with us the information we're asking above. So that we could take a closer look and assist you further.

I appreciate the help, Edward.

Best,
Emerson

[Bigeasygates]

not going well. Can't control Nest remotely only manually. The account is gone on my phone. Downloaded Google Home again, nothing. Tried reinstall with scan several times but no luck. Not connecting to my wifi either.

Thank you for any help

[EmersonB]

Hey Bigeasygates,

Thanks for getting back to us and for sharing what you've done. To confirm, do you see any error messages? Also, to follow up what Edward is asking above, what type of Nest Thermostat do you have? Have you tried checking your Nest Thermostat from your Nest app? Keep us posted

Best,
Emerson

[EdwardT]

Hi Bigeasygates,
 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi Bigeasygates,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward