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Activity detected in the home, but there isn't any

MattMoo44
Community Member

For the past 4 days my home constantly switches to Home mode when there is no activity at all. Checking the activity log shows 'activity detected in the home'.

Even if I turn off mobile location and all of the devices so that nothing is contributing to the Home/Away status.... Set it to Away. After about 20 minutes, it switches back to Home mode. The same thing appears in activity history 'activity detected in the home'.

This is causing the heating to run constantly when there in no one home.

Support told me to buy a new one. But it's clearly a software problem. Even when I turn Home/Away assist off, the mode changes to Home on it's own. 

82 REPLIES 82

gerrymcdougall
Community Member

I reported this issue and although I haven't been officially told that it has been resolved, it does appear to be resolved and I no longer have the problem.

MrPotatoFace
Community Member

I talked with Google a few days ago and they said it was a known issue on their end but had no timeline for a fix. I found turning off the nest to sense motion to determine away and used only the phone that seemed to help so far, but this is far from ideal. 

My system appears to have settled but we will see with my next holiday. Thanks for the update.