Adding Family member to Nest

[MJG78]

I've added my wife as a family member in Google home per the guidance. There's no option either in Nest or Google Home to share access to Nest.

This is incredibly frustrating.

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

I look forward to hearing from you.

Best regards,
Garrett DS
 

[Naseby]

Please can you tell us all how we add family members to Nest?

[Markjosephp]

Hello Naseby,

I'm sorry to hear that you're also experiencing an issue inviting your husband as a home member. Let's sort this out.

In the Google Home app on your phone, make sure that you're logged in with the same email account that's connected to your Nest app. Ensure that you are in the structure where your Nest device is connected before sending invites. If you don't see your Nest device on the homescreen, check for other available structures. Check out this guide.

Let us know how it goes.

Thanks,

Mark

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Mark.

Thanks,

Archie

[aatienza]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,
Archie

[BrucetheBat]

Thanks Archie, I am not needing anymore help at this time. 

[Jhonleanmel]

Hey folks,

@aatienza, thanks for the help.

@BrucetheBat, As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread now. Feel free to create a new thread if you have more questions or have other concerns in the future.

Cheers,
Mel

[meg619]

I am having the same issue. Cannot figure out how to share Nest even though I have added them already. 

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help with adding your family members? I understand it can be frustrating when the device is not working as intended. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[technicalrealm2]

Hi Jake, I'm having the same issue of sharing access to nest camera's. There is no option in the family section to add a member. Maybe instead of asking if people are still having issues you could just explain how to fix it?

regards,

Mark

[MJG78]

Exactly..

[MJG78]

Yes- no idea how to fix this.

[meg619]

Yes it appears that several people need help in doing this. Not very clear as what steps to take. My wife has been added to Google home but as mentioned no option to share the Nest camera. Please advise. Thank you Jake.

[meg619]

Yes I still need help. Thank you 

[BrucetheBat]

I am also having this issue, please provide the steps to add spouse to nest account. Thanks Jake. 

[Evan91]

Having the same issue. Added wife in Google Home app, but she isn’t getting an email or prompt to add herself to the Nest. 

[MTBOI]

I’m running into the same issue.  I invited my wife and daughter from google home into my household.   Google shows all 3 of us as members, but my daughter is not able to view the camera feed as me and my wife are.  

at first I thought it was because she was using a non gmail account, but even after switching that, still nothing.  

can someone help here?! 

is there a limitation of family members you could have?

do all family members need to be over 18? 

[MTBOI]

One thing I forgot to add, although I see all 3 of us in a household via google home app.  I only see two members in the Nest App under family.

my guess why my daughter can’t see the live feed is because she’s not a family member.   

[Peter293]

Hi there,

I have a similar problem. We have the Google Home app for quite some time and added my family in this app. Works fine. Recently installed a Nest Hello door bell.  It functions fine...but I cannot connect my family members to it. They see the doorbell in the home app but cannot open it (its "gray" not "blue"). When they download the Nest app they cannot make an account and I cannot add members to it. Because they already exist in the Google Home app. Hopefully someone can help me! Thank you in advance.

Greetings from Holland.

[Naseby]

I have the same problem set up husband in Google Home app but he does not appear in the Nest app so when I am ‘away’ from home the heating goes to eco mode - needs sorting