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Alexa and E thermostat problem

Kenneth1940
Community Member

‎09-21-2023 10:56 PM - edited ‎09-22-2023 12:46 AM

Replaced my router/modem with a new Motorola MG7550. I connected my TV, phones, 2 laptops with the password on the bottom of the router.  The E thermostat won't connect to Alexa. 

 
Found the network on the thermostat. The same one I used to connect everything else. Checked the password numerous times, the same one I used to connect to everything else. 
 
Thermo says it's online as does Alexa. But when I ask Alexa to change the temp, it says looking for device but it's unable to find it. Responds to every other command.  HELP!
 
Ken Janulewicz 
 
 
 
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zoeuvre
Community Specialist
Community Specialist

‎09-25-2023 09:42 AM - edited ‎09-25-2023 09:46 AM

Hi Kenneth1940, 

 

Oh no! Let's get this sorted out, Ken. What country are you in? Is your thermostat currently connected to your WiFi? If your Alexa can't find your thermostat, this is caused by removing a thermostat and the Alexa app not syncing that information. You will have to manually unlink Nest and/or forget the Nest Thermostat(s) in the Alexa app, or have a look at the following:

 

  1. Family member has migrated, but the owner hasn’t.
    • If there are multiple members in a home, then make sure that you as the account owner has migrated their account.
    • Sometimes it’s worth checking if your family members have migrated just to be sure.
  2. Logged into the wrong account. Do the following:
    • In the top right hand corner of the Nest app, click the Settings icon.
    • Select Account to check which account was signed into.
    • Make sure the email address being used is the one you connected to the Nest account during the migration from Nest to Google.
      • The customer can look for their migration confirmation email to check which email is associated with your new migrated Google account.
  3. No devices in Nest account.
    • Make sure the you are using the correct email address that is associated with the Nest account in question.
  4. Wrong Home.
    • Does your account have multiple homes? If so, make sure that you selected the correct one from the picker at the top.
  5. You may be trying to connect a device or unsupported connection in the Partner Connections tool.
    • Only the Nest Thermostat, Nest Camera/Doorbell, and Nest Hub Max are supported.

 

Keep us posted. We're happy to help.

 

Best,

Zoe 

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Kenneth1940
Community Member

‎09-21-2023 10:51 PM

Replaced my router/modem with a new Motorola MG7550. I connected my TV, phones, 2 laptops with the password on the bottom of the router.  The E thermostat won't connect to Alexa. 

 
Found the network on the thermostat. The same one I used to connect everything else. Checked the password numerous times, the same one I used to connect to everything else. 
 
Thermo says it's online as does Alexa. But when I ask Alexa to change the temp, it says looking for device but it's unable to find it. Responds to every other command.  HELP!
 
Ken 980-355-1377
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