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Alexa turns on but won’t turn off Nest

Matteo2081
Community Member

My Alexa voice control successfully turns on my Nest, but when I attempt to tell to shut it off, the app says it’s off but in fact the thermostat stays on

 

I have attempted a nest Reset

I have attempted to disable and re-enable the skill 

I have attempted to reconnect the Google Nest access

 

Anyone else have this issue or have ideas to fix?

5 REPLIES 5

Jake
Community Specialist
Community Specialist

Hey Matteo2081,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Matteo2081,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

MOLIV9
Community Member

No not good - when I tell Alexa to turn off the heat, the thermostat does not switch off . 

I still have to manually walk to the thermostat and turn the dial to off or use the Nest app 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS