Another "There was a problem while connecting to the Nest service"

[RS200Phil]

Hi,

I have a Nest thermostat which worked fine for 4 years. However, since I created a Google email account and migrated the Nest account to it, I have been unable to connect to the thermostat either on the Google Home app or the Nest app. I have seen loads of similar posts online while trying to solve this, but none has worked for me.

On the home app I get the symptom (I've seen posted many times) where it asks for the unique ID from the back of the thermostat. It seems to like that, but asks then to choose the last 4 digits of the serial number and there's nothing to click / nowhere to enter anything or save the page.

On the Nest app I get "There was a problem while connecting to the Nest service". I can't get beyond this message to complete the sign in.

My router is new (TalkTalk model DG8041W) since the issue arose - I had hoped it might help. I can see that it has connected and has been assigned an IP address, so I can't figure where the problem lies.

I have tried all the advice I can find, so have rebooted all devices; deleted and reinstalled the Nest app; and reset the Nest thermostat to factory settings a couple of times (very tedious re-doing the timer schedule!).

Can anyone help me any further? I would be eternally grateful as I would love to actively economise on the heating bill!

Thanks very much in anticipation.

Phil

[RS200Phil]

Hi, I guess nobody can help me with the above? Can anyone advise where I might seek help as it's really frustrating at the moment!

Thanks very much.

Phil

[Jhonleanmel]

Hi RS200Phil,

I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

[Markjosephp]

Hi there,

Thanks for assisting, Mel.

@RS200Phil, I'm checking back in — how's it going? Have you had a chance to fill out the form? Please let us know so we can assist you right away.

Regards,

Mark

[Markjosephp]

Hi RS200Phil,

I'm checking in to make sure that you've seen our response. Were you able to fill out the form? I'd be glad to hear from you.

Regards,

Mark

[EmersonB]

Hi everyone,

@RS200Phil just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks for lending a hand, Mel and Mark.

Regards,
Emerson