Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
AC cycles on and off several times before coming on full
My AC frequently turns on and off several times over the course of about 10 seconds before it finally comes on and stays on. We've had the AC repairman out to our house several times over the summer trying to diagnose it, and he finally tried putting...
Google nest thermostat
Not sure my system is compatible, with my Honeywell thermostat I had a jumper from W2 to Y2 and now when I set up the nest thermostat cause it heats when I ask for cool I believe I have a heat pump
I do not have c wire on my older system. I keep getting a 260 code. What do I need to do
I get a 260 error code.I do not have a c wire on my older system
Resolved! NEST 3rd Gen heat won't come on but fan does
Hey, My furnace comes on but won’t ignite a flame, so just blows cold air. Hooked up my old thermostat again and it worked just fine. Any thoughts from anyone ? Also, this is my second time posing this as I had email issues. Some people did reply to ...
Wifi connection issues
I have set up two thermostats today, but when I attempt to set a third (in the same building), I can only get to the system test. The fan does come on, but the app goes back to the main Google Home screen. It is not leading me through the wifi set up...
Resolved! 7 Wire 3rd Gen Learning Nest Install Issues
I have a Trane ac/heat pump that has a 7 wire connection. The nest app says not compatible but my AC server says it is but wants to charge 500 to install 1 of my 2 thermostats. Please help me know how to connect it. See photo.
furnace blower
My first heating system with my new Nest thermostat. On every heat cycle, I noticed first the blower will run for about 5 seconds, then shut off, then the furnace ignites normally, and blower will turn on as it should. Just wondering if that initial ...
Resolved! Setup of thermostat
Hi there, setting up my nest thermostat, it took me over a year to get to it so the battery may have run down, when I put it in and turn on power I get a red flashing light, I am assuming that means battery needs to charge, and it says up to two hour...
Neat Learning gen 3 connection issues
My Nest Learning I’m not even 1 year old. Just noticed issues as fall season is here. The screen is completely black with green dot, I have done all troubleshooting, removed charged on USB, attempted to reset. Nothing. Finally removed from wall I was...
2 weeks and still waiting for a reply from a higher team to resolve the W5 issue.
10/14/2021Morning Jake,I have had no contact with the higher team regarding the W5 issue with my nest thermostat and it's been 2 weeks since our last contact.Please advise.Regards,Doug McGuire__________________________________________________________...
