Any way to get a refund?

[Killerbeez13]

Thermostat started out working great for about 8 months. Then, the fan would not work. Then the heat will not work even though the app shows the spinning fan on the app. The thermostat also displays that the system is heating, yet my two year old furnace is not on. Also, reset the thermostat three times- no change. Honestly, I have too much time invested in something as trivial as a thermostat. FYI… I did pay a lot for this pretty wall brick. I just want my old Honeywell back at this point. Please help.

[ryankathman]

I have had the worst customer service experience of my life trying to request and receive a refund for my "pretty wall brick", which I had to replace with an expensive Honeywell unit already in order to survive the record low temps we've had lately. I'm still on hold right now with the seventh representative I've spoken with in the last 3 days. My device is still under warranty for another two months but this company simply will not honor its obligations and do the right thing no matter what the circumstances. Not only have I been rejected or given the runaround at every turn, I have NEVER been given any kind of clear explanation for WHY "order management" has decided that I cannot get a refund for this defective device. If anyone has any thoughts or suggestions on what to try, I'm all ears, because I plan on not giving up and just continuing to be a nuisance to them on principle alone.

[McGee1]

My Nest stopped working consistently after 6 six months. Can I get a refund?

[Markjosephp]

Hello everyone,

I'm sorry to hear about the issues you're experiencing with your Nest Thermostat. It can indeed be frustrating when a device that was initially working well starts to have problems. Have you tried reaching out to our Google Store team? They may be able to guide you through the check for return and refund eligibility. 

If you haven't already, you could also check out our online Warranty Checker, review your device warranty, and go to the Hardware Warranty Center. Considering you've already tried performing some possible steps without success, and if you were able to reach out to our support team, Feel free to reply with your support ID numbers so we can check out the status of them.

Best regards,
Mark