App connected gen 3 with heat link not showing hot water

[jb26]

Hi,

Hot water is not showing in app. 

I connected to thermostat before installer completed set up, zero volt water control from heatlink.  Installer has reconfirmed correct operation of hot water control from the nest itself.  

app shows heating control and  temp updates as expected.  

I have restarted the app, it still only shows equipment , electric and radiant.  No sign of hot water.  

I will not be physically able to access the nest for a few weeks, is there anything that can be done to detect that the thermostat is set up for hot water remotely in the app?

Thank you. 

[Vladut]

Hello @jb26 , 

Can you tell me what type of heating system do you have? Is it combi or system boiler?

[jb26]

Simple switched. Installer confirmed switching Hot water on thermostat.  However, I connected to the thermostat before hot water enabled, therefore looking to understand if I can remotely have the app recognise hot water control.  

hotwater is provided by sunamp heat battery. 

heat by infrared panels. 

[Vladut]

So just to confirm: You have a combi boiler with a seperate hot water tank?

[jb26]

Hot water is switched zero volt.  

just not showing up in the app, added to thermostat after thermostat added to account /app.  

fyi similar operation to hot water tank, but a heat battery. Sunamp thermino 

Not combi, switched electric infrared panels. 

[Vladut]

So sorry but just to clarify:

1. Hot water is switched to 0V- By that you meant that there are no wired connections to the hot water ?
2. "just not showing up in the app, added to thermostat after thermostat added to account /app." By this you mean that the thermostat is already added in the app, hot water is enabled on the thermostat but still not visible in the app?

[jb26]

1. Zero volt is a heating term afaik, simply no volts from thermostat, however it is wired and calls for water heating when circuit closed.  Voltage is from the heating unit to detect call for heating.  

2. correct.  Simply trying to find out how I can remotely have the hot water in app, I am not able to access thermostats physically now , rental and I am in another country.  

[Vladut]

Thank you so much for all the details. But just to confirm the heating is working properly?

Also can you tell me if you're using the Nest app or the Google Home app?

[TudorL]

Hi there, did you manage to read the last message? 

[jb26]

Heating and hot water working, and using nest app. 

[TudorL]

On thing that should solve the issue is the following: 

1. You'll need to remove the thermostat from the app. You can do that by pressing on the cogwheel in the top-right corner in the Nest app, then select "Remove thermostat".

2. Create a new structure in your app. For that, press on the arrow in the top-left corner, then the + sign and follow the instructions over there. 

3. Add the thermostat to the new structure. 

Let me know if this solved the issue. 

[UanaC]

Hello there! Just checking in with you. Did you see my colleague's previous message?

[jb26]

Yes, was hoping to resolve remotely.  

I hope to have someone at the house Sunday to perform the rejoin steps.  

[AlexD]

Make sure to let us know here how it goes. Also if they need any assistance when they are there make sure they reach out to us over phone or chat as my colleagues can try and assist them live. Our contact link is here. 

[jb26]

My son has now been able to access the flat where installed, here is what is on the thermostat itself:

- Yellow Bacteria light is showing ( I will have him disable since it is a simple on off control of a heat battery, no chance of bacteria since mains supply.)

- No other Hot water controls visible, i.e. Boost, Hot Water Schedule etc.

- Equipment does not list hot water only radiant heat, not sure if it would and conflicts with the Bacteria indicator, this suggests it is configured for hot water, but why no other controls.

Note the App does not reflect the Hot Water Bacteria indicator, I suspect this is owing to this being a European option and not added to the app 😕

[jb26]

This issue is resolved.

Required to in person go into the ProSet Up, Select System boiler,  Electric Radiators and On/Off Hot Water.

So not a change that can be done remotely, it was however interesting that it did report Bacteria prevention beforehand and water was not enabled.

Thank you for your assistance.

[UanaC]

Hello there! That's great to hear and I'm really glad that the issue was sorted out. Is there anything else me or my colleagues can help you with?

Many thanks, Oana.

[TudorL]

Hi there, just checking if you still need our assistance. 

[LarisaL]

I haven't heard from you in a while so, I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, Larisa.