No Response from Google on Warranty Claim

[dgkatzenbach]

I submitted a warranty claim a week ago with a Nest thermostat that is suddenly not finding wifi network and have not received any email or other response at all.  Can see that there is a Case ID that has been created, but that is all that has happened.  

[EdmondB]

Hello dgkatzenbach,

I'm sorry to hear that. Let's see what's going on — could you share the case ID that you receive from our support team so I can take a closer look?

Best,
Edmond

[dgkatzenbach]

9-3459000034942

[dgkatzenbach]

And I just had to create another warranty claim for another Nest thermostat (we have 3, and now 2 are having issues).  The new case ID is ID 5-4451000035125.

[Markjosephp]

Hello folks,

I wanted to stop by and see how I could help.
 

Thanks for looking into this, Edmond.

@dgkatzenbach, we truly apologize if this is taking longer than expected to get resolved. I want to thank you for your patience while we work this matter out. I will follow up on your case with our team, and I'll get back to you as soon as I receive an update.

In the meantime, could you tell us more about your Nest Thermostat for not finding any networks? Do you see any codes? If so, what's the message? Also, gather its battery level in the Technical Info settings on your actual thermostat.

I'll look forward to your response.

Regards,
Mark

[dgkatzenbach]

I got in contact with Google and my warranty issue has been resolved. Thanks. 

[Markjosephp]

Hi dgkatzenbach,

That's a relief! I'm glad to hear it was sorted out. It looks like we can consider this complete. So feel free to create a new thread if you have any other concerns or questions in the future.

Best regards,
Mark