App help

[Radownie]

Hello, I just moved into my new apartment and when I try to connect the nest thermostat to my app I can’t because the prior resident is still on there. Can someone help?

[TechLoose]

Hi Radownie!
Depending on the nest thermostat version that you have you may be able to factory reset it thus disconnecting the previous account connection to the thermostat. Full article can be found here; https://support.google.com/googlenest/answer/9247296?hl=en&co=GENIE.Platform%3DiOS 

Good luck 👌😁