App nest says thermostat off line

[Culm]

Hi,

i tested everything but when i open the nest app ahe says that the thermostat is off line

what can i do?

thanks

[EduardoN]

Hi @Culm,

Thank you for contacting our support community! I truly apologize for your Nest Thermostat being offline, and I appreciate you taking the time to troubleshoot it. I'm here to help you.

I've reviewed the information you provided, and I have a few more questions to help me better understand the situation.

• What type of Nest Thermostat do you have?
• Do you see any error codes on the thermostat?
• Is your thermostat connected to Wi-Fi?
• What troubleshooting steps have you already taken?

Visit our Help Center to learn more about Nest thermostat is offline.

Please feel free to share any additional details you think might be relevant.

Best regards,

Eduardo