App no longer reporting Nest total usage each day

[Joules97]

For two days now the Energy History display of the Nest iOS app has failed to report total hours of use. For each day the app still shows periods when the system ran and temperature setting changes by time, but instead of a total it says “No usage.” Local network and internet connectivity are good; there have been no settings changes.

From the volume of similar recent messages this looks like a problem with Google’s data acquisition and processing, so I hope they will fix it quickly.

[DasGoog7]

Working now

[KWin]

I also have had a problem for the last two weeks.

Some days it shows but not often. 

[Volky]

Same problem here

[Markjosephp · Accepted solution]

Hello folks,

Thanks for bringing this up in the Google Nest Community Forum.

Our team is aware of the missing energy history, and a fix has been rolled out. Your thermostat history should now show up in the Nest app. Please let us know how it goes and if you need more help.

Regards,
Mark

[Volky]

I dont see a new Nest app update, Last update was on December 14, 2022.

Now my nest app home/away feature for ECO, also stopped working. It will not go AWAY mode when no one is home. Only can be achieved manually

[KWin]

Mine still isn’t working 

[zoeuvre]

Hi everyone, 

I hope you've already gotten the answer you're looking for since the missing energy history has been fixed and rolled out. Please let us know if you still have questions or concerns, as we'll be willing to assist you more.

Thanks for your help, Mark.

Best,

Zoe

[zoeuvre]

Hey folks,

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
 

Thanks,

Zoe

[KWin]

No mine still isn’t working.

[Markjosephp]

Hi everyone,

Thanks for your assistance here, Zoe.

@KWin, uh oh! Could you please try restarting your thermostat itself? This is to make sure that it is synchronized with your internet connection. Also, try to check the energy history in the Nest Web App page and let me know if it shows the same.

Best,
Mark

[Volky]

I got tired of the problems with Nest Thermostat. Since Google took over Nest, all with problems.  Got me an Ecobee and love it. 

[KWin]

I’m currently away but thank you I’ll try this when I get back in a weeks time. 
to reset the thermostat do I just unplug it? 
Also at the moment my heating is off but the hot water comes on twice a day. I’m wondering if it only reports on the heating (using the same boiler).?  

[Markjosephp]

Hello there,

@Volky, we deeply appreciate you sharing your thoughts and experiences, and we'll take it as feedback. We hope we can change your mind in the future.

@KWin, if your thermostat tile in the Nest app shows that it's on, your hot water is possibly running. But if it only shows in the energy history that it turns on, this is most likely about the feedback issues we're experiencing. In the meantime, whenever you have a chance to check it out on the Nest Web App page, please keep me posted on how it goes.

Regards,

Mark

[Markjosephp]

Hi KWin,

I'm checking back in — how's it going? Still need our help?

Thanks,

Mark

[Markjosephp]

Hello there KWin,

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Thanks,

Mark

[KWin]

I’m now back from my break and I checked the app this morning it’s still says no usage. But today I will try resetting.

[Jenelyn_O]

Hey KWin,

Thanks for the update. How's your Nest Thermostat? Were you able to restart it? Also, in what states are you located?

I appreciate your help, Mark and Zoe.

Best,

Jenelyn

[Jenelyn_O]

Hi KWin,

It's me again! Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Thanks,

Jenelyn

[Jenelyn_O]

Hi there,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

Regards,

Jenelyn