App not connecting

[Zazadeal]

Hi

Everything was working fine for a few months then the app stopped working / have deleted it and reloaded, have tried reconnecting but app asks for the key which the thermostat will not give me saying it’s connected but I have no info on the app to show that - help! 

[ByronP]

Hi Zazadeal,

Thank you for reaching out to the community. I'm sorry to hear that your Nest app isn't working. I understand how frustrating this must be. I appreciate the troubleshooting efforts you've already taken. I'm here to help.

Before I begin. Please answer the following questions for further assistance:

• What type of Nest Thermostat do you have? (Here is an article on how to identify the Nest Thermostat.)

• Are you logged into the correct account?

• Have you tried scanning the QR code or entry key located behind the display?

Please keep me posted. I'll look forward to your response.

Regards,

Byron