App not working and slow thermostat

[dbnestaston5]

Hi,

We’ve had the heating off all summer but it’s almost time to turn it on again.  

We had noticed that the thermostats often didn’t trigger the heating coming on even though the display was orange.  And then, and what felt like another few random attempts at turning it on, it eventually worked. 

Along with that, my iPhone app won’t let me log in anymore to our home account so I can’t control it from my iPhone.  

Any thoughts?  Would be sensible for me to do a system reset or does that need a Nest engineer?

Thanks

[Jake]

Hey dbnestaston5,

I am sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having issues with the device and the app, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey dbnestaston5,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey dbnestaston5,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake