App says heating all the time.

[Nbkohring]

Nest app says heating, nest thermostats says cooling, cold air is blowing.  I have the air on to cool the house but no matter what I do the Nest app says heating.  The app is even recording everything as heat when it is supposed to be A/C. 

 

 

[NateGodo]

Same issue

[Jenelyn_O]

Hi there,

Thanks for posting in the Google Nest Community forum. I'm sorry for the delay. Removing your Nest Thermostat to the Nest app and adding it again might help. 

Let's give these steps a whirl:

1. Remove your Nest Thermostat to the Nest app.
   1. Select the thermostat icon you want to remove.
   2. On the upper right corner of the screen click the gear icon for Settings.
   3. Check for "remove the device/product".
2. Uninstall and reinstall the app.
3. Do an Account Connection reset in your thermostat.
   1. Go to Settings
   2. Turn the ring to look for Reset
   3. Choose Account Connection
4. Reconnect your thermostat to your Network.
   1. Settings > Network
5. Ready your Nest Thermostat Entry Key.
   1. Settings > Nest App > Entry Key
6. Go to your Nest App on your phone.
7. Choose add product and continue with the prompt (Choose continue without scanning and use the entry key instead).
8. Monitor if the issue persists.

Keep me posted.

Best,

Jenelyn

[Jenelyn_O]

Hi folks,

It's me again! I just want to check if you were able to try the steps I provided above. Please let me know how it goes. 

Thanks,

Jenelyn

[Jenelyn_O]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

Regards,

Jenelyn