App says not compatible, but wiring seems simple

[TayTayMurphy]

 Hello, I just bought a Nest Thermostat and tried installing it. I submitted data based on what color the wires were instead of what terminals they were connected to. This made the Nest only recognize the furnace. So I tried inputting data of which terminals were being used on the old thermostat, and I was informed that it wasn't compatible. The wiring seems simple enough for it to not work. The nest I bought offers Y,c,w,g,r, and ob. Thanks for any help getting this working!

[David_K]

Based on your description, you've bought the 2020 Nest Thermostat model, which should be compatible. The app will have told you its not compatible as I suspect you'll probably have entered the jumper wire connected between RH and RC. Nest Thermostats don't use jumper wires, so don't select that you have a RC wire and the app will then show you how to connect the wires. Also, just to confirm, you need to be using the Google Home app for setup, not the Nest app. Hope that helps!

Get started with your Nest Thermostat - Google Nest Help

[TayTayMurphy]

This did help actually. I got it working thanks to you! I appreciate your help.

[David_K]

No problem, glad to hear it!

[Jake]

Hey TayTayMurphy,

Thanks for the help davidking.

I am glad to hear you were able to get the issue resolved. With that being the case, I am going to go ahead and lock the thread in 24 hours. Let me know if you have any further questions from here, as I would be happy to review.

Best regards,

Jake