07-21-2023 06:48 AM
I've had a Nest Learning Thermostat for over 3 years. It controls the radiators and the hot water on a fixed schedule for each. I've just noticed that the hot water is showing as OFF in the Nest app within the scheduled time (8am - 8pm), where it should be ON (it's now 2.30 in the afternoon). I tried switching it on and off using the settings gear icon, but it still displays a grey circle with "Hot Water OFF until 20.00" (so in fact appearing that it is due to switch on at that time, rather than off). If I press the circular icon it gives me the option to Boost, but not to switch on. Might this just be an app/server glitch?
07-25-2023 10:56 AM
Hi Karen_Winnall,
Thanks for reaching out and for being a step ahead of us. I'm sorry for the delay. I just want to confirm, in what states are you located?
Giving these steps a whirl might help:
Also, you may need to strip and straighten the wire ends again so you can fully insert each wire into its connector.
Best,
Jenelyn
07-28-2023 02:12 PM
Hi there,
I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
Thanks,
Zoe
07-28-2023 02:36 PM
Hi, just to let you know the problem resolved itself. I checked the thermostat at the time and the heating was definitely on. So I think it was just a glitch with the app. A few hours later the app was showing correctly, and has been ever since.
07-28-2023 03:58 PM
Hello Karen,
Happy to hear that! Since we can now consider this one complete, I will be locking this in 24 hours if we don't hear back from you again. Feel free to start a new thread, and we'll be happy to help.
All the best,
Zoe