New thermostat installed air not blowing compressor on compressor fan not blowing

[Frank5663]

 

[Jenelyn_O]

Hi Frank5663,

Thanks for posting in the Google Nest Community forum. I'm sorry for the delay. I'd like to know more about it. Do you see any messages or codes on your thermostat or in the app? Could you please share with us the photo of the wires that are currently connected to your Nest Thermostat? Also, please provide your thermostat power readout.

You can follow the guide below:

Nest Learning Thermostat and Nest Thermostat E:

1. Go to your thermostat Quick View menu.
2. Go to Settings.
3. Look for Technical Info.
4. Select Power.

Nest Thermostat 2020:

1. Open the Google Home app tap the thermostat tap Settings .
2. Select the Device Information.
3. Choose Technical Information.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

I just want to check if you managed to see the response above. Please share with us the needed information, as it will help us to move forward.

Thanks,

Jenelyn

[zoeuvre]

Hello Frank5663, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe