App showing OFF when scheduled to be ON

[Karen_Winnall]

I've had a Nest Learning Thermostat for over 3 years.  It controls the radiators and the hot water on a fixed schedule for each.  I've just noticed that the hot water is showing as OFF in the Nest app within the scheduled time (8am - 8pm), where it should be ON (it's now 2.30 in the afternoon). I tried switching it on and off using the settings gear icon, but it still displays a grey circle with "Hot Water OFF until 20.00" (so in fact appearing that it is due to switch on at that time, rather than off). If I press the circular icon it gives me the option to Boost, but not to switch on.  Might this just be an app/server glitch? 

[Jenelyn_O]

Hi Karen_Winnall,

Thanks for reaching out and for being a step ahead of us. I'm sorry for the delay. I just want to confirm, in what states are you located?

Giving these steps a whirl might help:

1. For safety reasons, turn off the HVAC system's power at the fuse box or system switch.
2. Remove your Nest Thermostat display.
3. Check each wire connector and make sure that each wire is fully inserted. 
4. If necessary, reinsert the wires so that the connector buttons stay fully pressed down. The thermostat may not detect the wires if the connector buttons aren't pressed down.

Also, you may need to strip and straighten the wire ends again so you can fully insert each wire into its connector.

Best,

Jenelyn

[zoeuvre]

Hi there, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[Karen_Winnall]

Hi, just to let you know the problem resolved itself. I checked the thermostat at the time and the heating was definitely on. So I think it was just a glitch with the app. A few hours later the app was showing correctly, and has been ever since.

Thanks for the reply anyway. 

Karen 

[zoeuvre]

Hello Karen, 

Happy to hear that! Since we can now consider this one complete, I will be locking this in 24 hours if we don't hear back from you again. Feel free to start a new thread, and we'll be happy to help.

All the best,

Zoe