App won't login

[missliss40]

My account is tied to Google account. I can login on Google home and on the nest website. My issue comes when I try to login on the nest app, first I try to login with Google and it tells me ( there is no app available to view this url) so then I try with my best login with should be my Google information but it tells me my password or username maybe incorrect, so then I try to rest my password and have it send a code to my email and but I have tried this multiple times and never get the code. I have uninstalled the app from my phone and reinstalled it, it's fully updated. Does anyone know anything that can help 

[janthadeus]

Hi missliss40,

Thanks for reaching out! I appreciate you for trying to access your account. Let's get this sorted — a few questions:

1. What Nest device/devices do you have in your account?
2. When did the issue start?
3. Do you have an Android or iPhone?
4. Is your Nest account migrated to Google?

Looking forward for your response.

Thanks,

JT

[janthadeus]

Hi missliss40,

Checking back to see if you still need help with this. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.

Regards,

JT

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba