Application n’est

[Frk010124]

Impossible d’ajouter mon thermostat Nest à l’application. 

j’ai essayé rebout routeur 

réinstalle application 

redémarré thermostat 

thermostat connecté et à jour 

mais après réglage, application aucun code n’apparaît. Seulement :  ce thermostat est déjà connecté . 
que faire ? 

[Markjosephp]

Hello Frk010124,

I'm sorry to hear that you're experiencing difficulties with adding your Nest Thermostat to the app. It seems like you've already taken some troubleshooting steps, but let's try a few more to see if we can resolve the issue:

1. Ensure that your phone and the Nest Thermostat are connected to the same Wi-Fi network. Sometimes connectivity issues can arise if they are on different networks.
2. Turn off both your phones and restart the Nest Thermostat, wait for a minute, and then turn them back on. This can help refresh the connections and resolve any temporary glitches.
3. Ensure that the Nest app has the necessary permissions on your phone. Go to your device settings and check if the app has permission to access Wi-Fi and other relevant features.
4. If the issue persists, you might want to perform a factory reset on your thermostat.

If you have any specific messages or codes, let us know so we can easily identify what is causing it to not communicate with the app.

Keep us posted on how it goes.

Regards,
Mark