Have so far spent 4 days and many hours on the phone trying to get our new thermostat to work. Asked to talk to a supervisor as we are getting nowhere and going round in circles. I am so frustrated and would never recommend nest to anyone in the U.K. I am currently in a queue to customer service AGAIN and am totally stressed. I have had to send photographs of the thermostat then the app switching off this, changing that and after 4 days no answer.
I don’t like criticising but it has taken 4 days of trying to discover why we can’t set up a schedule on our app that works with the nest thermostat. Asking to speak to a senior agent has been refused until today. We have possibly discovered that it is an error on the app to do with home/away. I have just been frustrated that I have had to queue every day to contact the agent and then spend up to two hours repeatedly taking photos of the thermostat, changing certain things etc. I’m hoping that a senior agent who has promised to phone today and help resolve the problem, does actually contact me. Hope that answers why I am angry. This is 4 days of long phone calls instigated by me.
Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
